I pledged within the first 12 hours! How do I choose what name goes in the credits?
After the campaign ends, we will send out a survey to everyone who pledged within the first 12 hours. You can fill in your preferred name there! Note: we have the right to exclude names we deem inappropriate. Potential reasons for exclusion include but are not limited to: profanity, hateful language, or impersonations.
Last updated: June 13, 2024 11:54
I want to support but don’t want to use BackerKit. Are there other ways to support Mandelbrot Hall/Studio Flimpo?
Sure! We have a Patreon with plenty of exclusive perks for our supporters, and you can pledge as little as $1- either once or every month. You can also get yourself some non-Mandelbrot merch from our Studio Flimpo shop. Even if you can’t support with money, just sharing this project with your friends is more than enough support on its own!
Last updated: June 03, 2024 12:13
Where and when can we watch Mandelbrot Hall when it comes out?
The pilot for Mandelbrot Hall will be released on Studio Flimpo’s YouTube channel (https://www.youtube.com/@StudioFlimpo), free for all! We are planning to release some time around Q4 2025, but that is a very rough estimate and is subject to change.
Last updated: June 11, 2024 11:39
Shipping is expensive for me! Is there anything I can do about that?
We ship with USPS, which is by far the cheapest shipping available for us here in the United States- so unfortunately no, sorry! However, there are still plenty of digital-only perks available on our BackerKit that don’t require any shipping.
Last updated: June 03, 2024 12:14
How will shipping charges be managed?
Shipping is charged after the campaign is over via BackerKit’s Pledge Manager; it is an additional cost to your initial pledge. If you want to pledge without paying for shipping, the Flimpo Tip and digital reward-only pledge levels are available.
Last updated: June 06, 2024 14:09
Can you ship to my country?
If the USPS can ship to your country and you can pay for shipping, then yes. For an up-to-date list of regions which the USPS cannot ship to, click here (https://support.pirateship.com/en/articles/3859826-list-of-countries-not-currently-accepting-shipments-from-usps). We are very sorry if we can’t ship to your country, but we still have plenty of digital-only perks if you still want to support!
Last updated: June 11, 2024 11:41
How will I receive digital rewards?
Backers will receive a link to a Google Drive folder with your digital materials. If you don’t have access to Google services, please contact us and we’ll send the rewards directly to you via email.
Last updated: June 03, 2024 12:14
When should I expect my perks to arrive?
We will try our very best to get all orders sent out by the end of 2024. This time frame does not account for manufacturing or shipping delays, worldwide events, or a meteor landing on our garage where we’ll keep the inventory. Regardless, we will keep all backers informed with regular updates. We are a very small team that’s already busy enough with animation- so please be patient! Keep in mind: any original art made during production will not be sent out until after the episode is complete.
Last updated: June 11, 2024 11:42
Are you hiring?
It depends on how well this crowdfund goes and on how many people we can pay fairly. If we open a position, we will announce it on our social media pages- so be sure to follow us there! We do have a general interest form if you want to share your portfolio with us in the meantime as well: https://forms.gle/LUDdv5tLkzGWhtwQ9
Last updated: June 11, 2024 12:09
What’s the age rating?
Mandelbrot Hall is an adult animated series, and the pilot episode is recommended for those 16 years or older.
Last updated: June 07, 2024 09:24
What languages will Mandelbrot Hall be available in?
The pilot for Mandelbrot Hall is in American English; closed captioning and audio description will be available upon release. Subtitles in other languages will also be available depending on demand.
One of our stretch goals is a dub of the Mandelbrot Hall pilot in at least one other language, voted by you!
Last updated: June 03, 2024 12:24
I still need help!
If you have additional questions, please contact us at [email protected]. We’ll do our best to get back to you as soon as we can.
Last updated: June 10, 2024 13:35
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.